Refund Policy

7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase, you may be eligible for a refund provided the item meets our return eligibility criteria.

Refund Eligibility

To qualify for a refund, items must meet all of the following:

• Returned within 7 days of delivery.
• In the same condition as received — unused, unwashed, and undamaged.
• Returned in the original packaging with tags and accessories intact.
• Not excluded as a non-returnable item (see Non-Returnable Items).

For hygiene reasons, items showing signs of use or broken seals may not be accepted unless the item is defective.

Non-Returnable Items

The following items are not eligible for refunds unless found defective:

• Products purchased on sale or with special discounts (unless defective as assessed by us).
• Gift cards and downloadable products.
• Personalized or customized items.

How to Request a Refund

1. Email support@flojo.shop with your order number, reason for return, and photos if applicable.
2. Wait for our team to issue a Return Merchandise Authorization (RMA) and return instructions.
3. Ship the item back following the instructions and include the RMA number on the package.
4. Once we receive and inspect the return, we will notify you with the refund decision and details.

Refund Amounts & Deductions

Refunds include the product purchase price after inspection. The following deductions or adjustments may apply:

• Original shipping charges: Non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Promotional discounts: If a discount was applied at purchase, the refundable amount will be adjusted proportionally.
• Cancellation fee (where applicable): If a refund follows a cancellation that qualifies for a fee per our Cancellation Policy, the applicable charges and taxes will be deducted (e.g., 2% cancellation fee + 18% tax on that fee).
• Restocking or handling fees: In rare cases, a handling fee may apply if the item is returned damaged or not in original condition.

All deductions will be clearly communicated in your refund notification.

Inspection & Approval

All returned items are inspected upon receipt. Refunds are approved after the return passes our quality inspection. We will notify you by email with the inspection outcome and refund details.

Refund Timeline

After a refund is approved, we initiate the refund to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

We will send an email when the refund is initiated, detailing the refunded amount and any deductions.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at support@flojo.shop with photos of the damage and packaging.

For validated defective claims we will provide a prepaid return label and either send a replacement or issue a full refund including original shipping charges.

Refund Method

Refunds are issued to the original payment method used for the purchase (card, UPI, wallet, etc.). If the original payment method is unavailable, we will coordinate an alternate refund method with you.

Disputes & Support

If you have questions about a refund or disagree with the refund amount, contact our support team at support@flojo.shop. We will review the case and respond promptly.

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